The Colony Hotel Terms and Conditions

Visitor Visa

All visitors arriving in Indonesia must possess a passport valid for at least 6 months from the date of entry into Indonesia and contains at least one blank page. For more information on the Indonesian Visa on Arrival Policy, please contact the nearest Indonesian Consulate or Embassy.

Tax & Service Charge and Billing Currency

  • All rates are subject to 11% Government Tax and 10% Service Charge
  • All room rates are quoted in US Dollars
  • Final Billing however will be processed in Indonesia Rupiah based on the billing rate on the day of transaction

Guarantees

Credit Cards are required at the time of booking. A deposit of 50 % is required to confirm your booking.

No Shows & Early Departures

No shows & early departures are subject to a cancellation fee equivalent to the full length of stay/total number of room nights originally reserved.

Cancellation Policy

Cancellation fees are based on The Season

Low Season 14 days prior are subject to a cancellation fee equivalent to
one night of accommodation
High Season 14 days prior are subject to a cancellation fee equivalent to
three nights of accommodation
Peak Season 30 days prior are subject to a cancellation fee equivalent to
one night of accommodation
14 days prior are subject to a cancellation fee to the full length of stay/total number of room nights reserved
Our Seasons
Unless otherwise noted our booking seasons are:
Minimum Stays
Minimum night’s stays are as follows:
Low Season Jan 7 to May 31
Sep 16 to Dec 25
(Excludes Chinese New Year & Easter)
1 night
High Season Jun 1 to Sep 15
Chinese New Year (16 – 22 Jan 2015)
Easter Week (2 – 8 April 2015)
1 night
Peak Season Dec 26 – Jan 6 5 nights

Please note:

It is the policy of The Colony Hotel that all guests sign a credit card authorization form at check-in to cover the possible cost of any damages that may occur to the rented premises due to the occupancy of the premises by the guest. All guests will also be required to sign a “Waiver of Liability “form at check in.

Events

The Colony Hotel must approve any events you plan to hold during your stay. Such approval is at the sole discretion of The Colony Hotel. The Guest is responsible for the behavior of his or her guests at The Colony Hotel and in particular for the orderly conduct of guests attending any event in The Colony Hotel.

Damages, breakages or losses

Guests are responsible for looking after the property, leaving it in good order and in a clean condition. Guests also undertake to pay for damages, breakages or losses they may be responsible for during the period of their stay. The Colony Hotel reserves the right to reclaim the hired property if the hirer, members of the guest party or guest visitors cause excessive damage or mess.

Insurance

We strongly recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies.

Responsibility

Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay at The Colony Hotel, or during your participation in any activities during your visit to Bali. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.